Identity verification, often called KYC, is the process used to confirm that an account belongs to a real person and that payout requests are made by the account holder. This step protects deposits, winnings, and withdrawal destinations. It also lowers the risk of account takeovers, chargeback abuse, and bonus misuse. Verification also supports account recovery when a user loses access to an email, changes a phone number, or switches devices.
In everyday use, KYC becomes most important at the moment of a first withdrawal, at higher withdrawal amounts, or when account activity triggers security checks. Finishing verification early makes things go more smoothly for the cashier later on and cuts down on delays during the payout review.
MCW Casino runs KYC inside the account area, including in the mobile app, so uploads and status updates stay tied to the same profile. We check documents to make sure they are easy to read, correct, and in line with the information in your account. When a document is accepted, the verification section of your account status changes, and the cashier can move on to the next steps for withdrawal that depend on verification.
How KYC Works?
KYC has a set process: you open the verification section, fill out the required identity information, upload pictures of your documents, do a selfie check when asked, and then wait for the results of the review. The verification screen shows you what you need to do to set up your account. Some accounts only need one document, while others need both an identity document and an address document, especially when the destination for withdrawals changes or when higher limits are requested.
| For Bangladeshis: MCW Casino-তে KYC বাংলাদেশি ব্যবহারকারীদের জন্য গুরুত্বপূর্ণ কারণ এটি আপনার পরিচয় ও অ্যাকাউন্টের মালিকানা নিশ্চিত করে, ফলে প্রথম withdrawal বা বড় অংকের cashout-এর সময় অতিরিক্ত হোল্ড কমে, ভুল payout গন্তব্যে টাকা যাওয়ার ঝুঁকি কমে, এবং অ্যাকাউন্ট রিকভারি বা সিকিউরিটি চেক দরকার হলে সাপোর্ট আপনার অনুরোধ দ্রুত যাচাই করতে পারে। |
Step-by-Step Verification Instructions
- Log in to your MCW account and open the main menu.
- Go to Account or Profile, then open Verification, KYC, or Identity.
- Review your profile details and confirm that your name, date of birth, and contact details match the documents you will upload.
- Select the document type requested for identity, such as a national ID card or passport.
- Upload photos of the required sides. Keep all corners visible, avoid glare, and use good lighting so text stays readable.
- If the app requests a selfie or face scan, follow the on-screen camera step and keep your face fully visible.
- If proof of address is requested, upload the document type listed in the verification screen and confirm that the name and address match your profile.
- Submit the verification request and keep the app installed so you can check status updates in the same section.
- If the status returns with a correction request, open the reason shown, replace only the item that failed, and submit again.
- After approval, return to the Cashier and confirm that withdrawal options are available for your account.
Document photos are the most common reason for delays. When the picture is blurry, cropped, overexposed, or taken at an angle that hides text, it can fail. Another common problem is that the information on the profile doesn’t match the information on the ID, like the name being spelled differently or the date of birth being different. Usually, fixing the profile first and then uploading documents that match the new profile is faster than uploading the same image over and over again.
What Documents Are Usually Requested?
Required document types depend on your account status and withdrawal activity. Identity documents are used to confirm who owns the account. Address documents are used to confirm where the account holder lives, mainly for payout integrity and risk controls. A selfie check, when requested, ties the document to the person submitting it.
- Identity document commonly includes a passport, a national ID card, or a driver’s license, depending on what the verification screen accepts for your account.
- Proof of address commonly includes a utility bill, a bank statement, or an official letter that shows your name and address, with a recent issue date.
- Selfie or face check is requested when the account requires stronger confirmation before a withdrawal or before a profile change is approved.
When you upload proof of address, the document needs to show the same name that appears in your MCW profile. If the address document shows a nickname or a different spelling, update the profile first, then upload the address document that matches the updated details.
Bangladesh Notes for KYC
For Bangladesh users, the most common friction points are device switching, wallet-based deposits, and phone number changes. A lot of players put money into BDT through local wallet apps, and when they try to take money out, they may have to go through more account checks if the wallet identity information doesn’t match the Mega Casino World profile. Keeping your name and phone number the same from when you sign up until your first withdrawal will speed up the review process. If you want to change your phone, first verify your identity on the old phone, then sign in on the new phone and check that your verification status is still approved.
Bangladesh accounts often rely on fast mobile connections and camera uploads. Document images should be captured in full resolution, with the phone held steady, and with enough light to keep small text readable. Avoid screenshots and edited images, since those often trigger review failures. When a national ID is used, upload the document exactly as shown in the verification instructions, including front and back when requested.
What Identity Verification Gives You?
Identity verification changes how the account is handled during withdrawals, security reviews, and account recovery. It connects the profile to the real account holder, which reduces payout delays and limits that appear when identity details cannot be confirmed.
After verification, these are the main outcomes most players notice:
- Withdrawals move with fewer holds because payout requests are tied to an approved identity check.
- Higher withdrawal readiness since larger cashout amounts often trigger stricter review steps for unverified accounts.
- Faster account recovery because support can confirm ownership using verified profile details.
- Cleaner bonus eligibility since one-person rules are easier to enforce and duplicate-account abuse is reduced.
- Better dispute handling because deposit and withdrawal issues can be matched to verified identity details and transaction references.
Common Issues
If verification stays pending longer than expected, first review the images you uploaded and compare them to the verification requirements shown in the app. Replace any photo that looks blurred or cropped. If the app requests proof of address and you upload an image that does not show your full name and address, the review will fail again, even if the document is real. Update the profile details when you spot a mismatch, then resubmit documents that match the updated profile.
If you receive a rejection reason, treat it as a checklist item. Fix the exact issue listed in the verification screen, then resubmit. Frequent reasons include missing document edges, glare, low resolution, expired documents, and mismatched personal details. If the app requests a selfie check, avoid hats, heavy glare from glasses, or low light, since those conditions reduce face match confidence.
When you need support help, contact the Mega Casino World support team from inside the app. If you see a rejection reason, include your username, the verification status on your screen, and the exact reason for the rejection. If the problem has to do with withdrawals, include the time of the withdrawal and the method chosen in the Cashier. Support can help you figure out what kind of upload you need and check to see if your account needs another document.
After your profile has been approved, keep it the same. Changes to the name fields, phone number, or withdrawal destination that happen often can cause new checks to happen. When you make a change, update one thing at a time. Then, before you ask for a large withdrawal, check the verification area to make sure your account is still active.