This Privacy Policy explains how MCW collects, uses, stores, and shares information when you use our website, mobile access, and related services. It also explains your choices, your rights where applicable, and the controls available to you through your account, device settings, and browser settings.
Scope
This policy applies to information processed when you create an account, sign in, browse the platform, play games, use the Cashier, claim promotions, contact support, or interact with our communications. It applies to both desktop and mobile access, including Android app-style access where available and mobile web access on iOS. This policy does not cover third-party websites, payment apps, wallet services, or messaging platforms that you may use outside MCW to complete payments or contact us. Those third parties control their own privacy practices, and their policies govern your use of their services.
MCW’s platform is intended for adults only. Where age checks or verification steps are required to protect the platform and comply with operational rules, we use them to confirm that accounts are used by eligible players and that withdrawal requests are tied to the account holder.
Information We Collect
We collect information you provide directly, information collected automatically when you use the platform, and information received from service partners when required to process payments, protect accounts, and support verification.
Information You Provide
When you register and use MCW, you provide information needed to create and manage an account, to process deposits and withdrawals, and to deliver support. If you choose to use certain features, such as promotions or responsible gaming settings, we also process the information required to apply those settings correctly.
- Account details such as name, username, email address, phone number, date of birth, and country or region.
- Profile and settings such as language preference, notification preferences where available, and responsible gaming settings you select.
- Identity and verification information used for account security and withdrawals, such as government ID details and proof of address when required.
- Payment and transaction information such as deposit and withdrawal records, payment method identifiers, transaction references, payout destination details, and related status updates shown in the Cashier.
- Support communications such as messages, emails, attachments, and any details you share while we investigate an issue.
- Promotion and bonus activity such as which offer you selected, whether it was accepted or declined, bonus credit records, wagering progress data, and related account flags needed to apply offer rules.
Providing some information is optional, but if certain details are missing or inconsistent, some features may not work. For example, withdrawals can be delayed when profile details do not match the payout destination, or when verification requests are not completed.
Information Collected Automatically
When you use MCW, certain information is collected automatically to keep the service working, protect sessions, prevent abuse, and improve performance. This data helps us identify technical issues, improve navigation, and protect accounts from unauthorized access.
- Device and technical data such as device type, operating system, browser type, app version, language settings, time zone, and interface settings.
- Usage data such as pages viewed, features used, game activity and session duration, navigation paths, and performance events.
- Log data such as IP address, login timestamps, approximate location derived from IP, error logs, and security-related events.
- Identifiers such as cookie identifiers, device identifiers, and session tokens used to maintain login sessions and protect account access.
- Cookie and similar technology data used for essential site functions, preference storage, security, and analytics.
Automatically collected data is not used to guess sensitive personal traits. It is used to operate the service, protect the platform, and support performance analysis.
Information We Receive From Partners
When needed for platform operation, we may receive limited information from partners such as payment processors, fraud and risk tools, identity verification services, and support platforms. This can include confirmation signals that a payment was completed, fraud risk indicators tied to transactions, verification results, and support ticket metadata. We request and process only what is needed for the specific operational purpose, such as confirming a deposit, protecting a withdrawal, or investigating suspicious access.
How We Use Your Information
We use information to operate MCW, protect accounts, process payments, provide support, manage promotions, and meet legal and compliance obligations. Each use is connected to a practical service need, such as keeping your account accessible, preventing unauthorized access, and ensuring deposits and withdrawals can be traced inside your transaction history.
- Account creation and access including registration, login, session management, and account settings.
- Platform operation including game access, wallet functions, transaction history, and account notices.
- Payments and withdrawals including processing deposits and payouts, detecting payment errors, handling reversals and chargeback workflows, and maintaining transaction records.
- Customer support including responding to requests, troubleshooting technical issues, and resolving payment or account questions.
- Security and fraud prevention including detecting unauthorized access, preventing account takeover, monitoring suspicious activity, and enforcing account controls.
- Verification and compliance including identity checks when required for withdrawals, risk screening, and operational controls that support payout integrity.
- Responsible gaming including applying account limits, timeouts, and self-exclusion settings you choose.
- Service improvements including analytics for stability, performance, navigation, and feature development.
- Communications including service messages, security alerts, and support responses.
We may also use aggregated or de-identified information to understand platform performance, such as which pages load slowly or which game categories are opened most often. This helps us prioritize improvements without focusing on individual behavior.
Legal Bases for Processing
We process information based on the need to perform our services, meet legal obligations, protect the platform and users, and pursue legitimate business interests such as security, fraud prevention, payment integrity, and service improvement. Where required, we rely on your consent for certain cookie categories or promotional communications. If you withdraw consent for marketing, you may still receive service and security messages that are necessary for account protection and platform operation.
How We Share Information
We share information only when needed to operate the platform, complete transactions, provide support, protect users, and meet legal requirements. We do not sell personal information as a standalone product. Sharing is limited to the categories below and is subject to operational and contractual controls.
- Service providers that support hosting, analytics, customer support tools, security monitoring, and platform operations.
- Payment and financial partners when needed to complete deposits, withdrawals, refunds, reversals, chargeback handling, and transaction verification.
- Compliance and risk partners for identity checks, fraud screening, and risk monitoring where required for account protection and payout integrity.
- Legal and regulatory requests when required by law, court orders, or lawful government requests.
- Business transfers in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
When partners process information for us, they are expected to use it only for the service they provide, to protect it appropriately, and to follow applicable legal requirements.
Cookies and Similar Technologies
We use cookies and similar technologies to keep the site working, remember preferences, protect sessions, and measure performance. Some cookies are essential for login, security, and core functions and cannot be disabled without affecting access. Other cookies support analytics and usability improvements, such as understanding which pages are slow or where users commonly exit. You can manage cookies through your browser settings. If the platform provides a cookie preferences tool, you can use it to control non-essential cookies. If you disable cookies broadly, some account features may not work correctly, including session persistence and certain security checks.
Account Security and Verification
We use technical and administrative measures to protect personal information. These measures can include encrypted connections for logins and cashier activity, access controls, monitoring for unusual activity, and verification steps for higher-risk actions such as withdrawals or account changes. Verification can require you to provide documents or confirm account details. This is used to reduce fraud, protect balances, and prevent unauthorized payout requests. Verification may also be used to ensure that promotions are not abused through duplicate accounts and to keep account actions tied to a real account holder.
You play a direct role in account security. Keep your login credentials confidential, use a strong password, avoid sharing your account, and do not log in on devices you do not control. If you suspect unauthorized access, change your password immediately and contact support through the account Help area.
International Data Transfers
Because we operate internationally, your information may be processed in countries other than where you live. These locations can include where our service providers operate infrastructure, where support tools are hosted, or where compliance partners process verification. When we transfer information, we apply reasonable safeguards appropriate to the nature of the data and the purpose of processing, including contractual and operational controls with service partners. We transfer only what is needed for the specific service function.
Data Retention
We retain information for as long as needed to provide the platform, maintain records, resolve disputes, enforce agreements, protect users, and meet legal, accounting, and compliance requirements. Retention periods depend on the type of data and the reason we keep it. Transaction records and verification-related information can be retained longer to support fraud prevention, audits, and regulatory obligations. Support records may be retained to help resolve repeat issues and to maintain consistent service history. When information is no longer needed for these purposes, we take steps to delete it or de-identify it where appropriate.
Your Rights and Choices
Your rights depend on your location. Where applicable, you may have the right to request access to your personal information, request corrections, request deletion, object to certain processing, or request data portability. You can update many account details directly in your profile, but some changes can be restricted if they affect payment integrity or security. Some requests may be limited when we must keep data for legal, security, fraud-prevention, or compliance reasons. To protect users, we may need to verify your identity before completing certain requests, especially if the request involves account access, payout information, or deletion of records tied to transactions.
Marketing and Communications
We may send messages related to service operation, security, and account activity. These can include password resets, login alerts, withdrawal notices, and policy updates. Where we send promotional communications, you can opt out using the unsubscribe option in the message or by adjusting your account communication settings if available. Opting out of promotions does not disable service and security messages that are necessary for account protection and platform operation.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Review their policies before providing information to them. If you use external payment apps, wallet services, or messaging platforms, those providers process your information under their own policies.
Children and Age Restrictions
The platform is not intended for minors. We take steps to prevent underage use and may request age verification. If we learn that a minor has provided personal information, we will take steps to restrict access and remove information where appropriate. If you are a parent or guardian, use device-level controls and do not allow account sharing.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in platform features, legal requirements, or operational practices. Updates are effective when posted on this page. If changes are significant, we may provide additional notice through the platform or by other reasonable means so users can review the updated terms.
Contact
For privacy-related questions or requests, use the Contact Us page or the Support section in your MCW account so your request can be routed to the appropriate team. Provide enough detail so we can understand your request and locate the relevant account records. Do not include your password in any message.